{"xsrfToken":"3f06ba63c081582a7a11d048f30302587d259305_lout","branding":{"id":"1","key":"prev","name":"Porall AB","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a5d1","headerLinkHoverBGColor":"#00a5d1","headerBadgeColor":"#00a5d1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/07da9f6a-ee66-4397-a721-a69f82296f62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRlZTAzMC0wOGEzLTQ0ZmQtYjYyNC01OTFlMmQ4M2I2ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3ZGE5ZjZhLWVlNjYtNDM5Ny1hNzIxLWE2OWY4MjI5NmY2MiI6WyJyZWFkIl19LCJleHAiOjE3MTE2OTQxNDcsIm5iZiI6MTcxMTY5MzU0N30.GsCox8Vd5pUMt5LOPvh75VI3A4g3MGhSFATsHmM_Bfk&client=a24ee030-08a3-44fd-b624-591e2d83b6e4&mode=fit","logoId":"07da9f6a-ee66-4397-a721-a69f82296f62","isLogoAvailable":true,"helpCenterTitle":"Service Center","sharedPortalName":"Porall service desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Service Center","sharedPortalName":"Porall service desk","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Porall's service desk","sharedPortalName":"Porall's service desk","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353536","helpCenterTitleColor":"#3f3e3e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8061ffd8-1961-4435-ad5b-fccb75141ff3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRlZTAzMC0wOGEzLTQ0ZmQtYjYyNC01OTFlMmQ4M2I2ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwNjFmZmQ4LTE5NjEtNDQzNS1hZDViLWZjY2I3NTE0MWZmMyI6WyJyZWFkIl19LCJleHAiOjE3MTE2OTQxNDcsIm5iZiI6MTcxMTY5MzU0N30.J2-ImbyoWb282fNuL7KLwV5dUFJansKiolUPIxwkjCw&client=a24ee030-08a3-44fd-b624-591e2d83b6e4&height=300&mode=fit","bannerMediaApiFileId":"8061ffd8-1961-4435-ad5b-fccb75141ff3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"prev","projectId":10003,"serviceDeskId":1,"name":"Porall AB","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,1],"key":""},{"id":"12","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>If you'd like to request a feature, provide one here.</p>","icon":10498,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[3],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4,1],"key":""},{"id":"22","name":"Missing Receipts","descriptionHtml":"","callToAction":"Missing Receipts","introHtml":"<p>This is used by our accounting department, whenever there are missing receipts that needs clarification.</p>","icon":10458,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[8],"key":""},{"id":"14","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[7],"key":""},{"id":"21","name":"Purchase Order Number Request","descriptionHtml":"","callToAction":"Purchase Order Number Request","introHtml":"","icon":10458,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[8],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[5,4,1],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"6","name":"Request API Access","descriptionHtml":"","callToAction":"Request API Access","introHtml":"<p>Get access to the Porall REST API's</p>","icon":10494,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[6,1,3],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[4],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[5,4],"key":""},{"id":"23","name":"Request new third-party license","descriptionHtml":"","callToAction":"Request new third-party license","introHtml":"<p>Used when we need to acquire third-party licenses from partners, suppliers or online services.</p>","icon":10503,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[4],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[4],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[3],"key":""},{"id":"17","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[5],"key":""},{"id":"16","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://prevense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":6,"name":"Developers"},{"id":3,"name":"Logins and Accounts"},{"id":5,"name":"Applications"},{"id":4,"name":"Servers and Infrastructure"},{"id":7,"name":"Human resources"},{"id":8,"name":"Accounting"}],"orderMapping":{"1":[1,15,12,6,8],"8":[22,21],"7":[7],"4":[23,1,8,15,14,11,10,9,16],"3":[2,3,5,4,6],"6":[6],"5":[10,15,17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e367d831-28df-3faa-b4ee-199fcd60dcad","appLinkName":"System Confluence","appLinkUrl":"https://prevense.atlassian.net/wiki","spaceKey":"PREV","spaceName":"Prevens","spaceUrl":"https://prevense.atlassian.net/wiki/spaces/PREV","isServer":false},"labels":[],"projectKey":"PREV","serviceDeskId":1,"kbLinkDomainURLs":["https://prevense.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PREV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRlZTAzMC0wOGEzLTQ0ZmQtYjYyNC01OTFlMmQ4M2I2ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2OTQ3NDcsIm5iZiI6MTcxMTY5MzU0N30.sp3AuwYRJKqPtgUbOiA8nowAa69CuJt6coDBFPgKGdY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"a24ee030-08a3-44fd-b624-591e2d83b6e4","tokenDurationInMins":20}},"sharedPortal":{"name":"Porall service desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://prevense.atlassian.net/wiki","kbLinkDomainURLs":["https://prevense.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}